FAQ
Can’t find your answer? Write to us, we reply within one working day.
We are not selling yet. The socks are coming soon. The answers about delivery, returns and payment apply from launch.
Shipping
Where do you deliver?
Everywhere in Switzerland, with Swiss Post. We do not ship abroad yet.
How much does shipping cost and how long does it take?
Standard (PostPac Economy, 2–3 working days) costs CHF 7.– and is free from CHF 60.–. Orders placed on a working day before 2 pm leave the same day.
Can I track my parcel?
Yes. As soon as your order leaves, you receive an email with the Swiss Post tracking number.
Can I send the socks as a gift?
Every order comes in our signature box. Enter the recipient’s address at checkout and tell us in the order notes that it is a gift: we leave the invoice out.
Returns and exchanges
Can I return or exchange a pair?
Yes, free of charge within 30 days of delivery, as long as the socks are unworn, unwashed and in their original packaging. Write to us and we email you a prepaid return label.
When will I get my money back?
Within 5 working days of receiving your return, to the payment method you used.
Sizes and fit
Which size should I take?
Take your usual shoe size: EU 39–41, 42–44 or 45–47. EU 36–38 is available in mid-calf only. If you are between two sizes, take the larger one. See the size guide.
What is the difference between mid-calf and knee-high?
Mid-calf socks reach the middle of the calf: the classic length for every day. Knee-high socks reach just below the knee and don’t slip down, even when you sit with your legs crossed: ideal with a suit.
Are the socks for men or women?
For everyone. The Classic Rib comes in four sizes, from EU 36 to 47. The Shimmer is one size, EU 35–39.
Materials and care
What are the socks made of?
The Classic Rib: 60% merino wool, 30% polyamide, 10% elastane. The polyamide makes them last, the elastane keeps their shape. The Shimmer: 75% Egyptian cotton and 25% metallic thread. Both are knitted in Spain.
How do I wash merino socks?
Inside out, at 30 °C on the wool or delicate cycle, with a mild wool detergent and no softener. Dry flat or hanging, never in the tumble dryer or on the radiator. Merino needs less washing than cotton: airing a pair overnight is often enough.
Are merino socks itchy or too warm in summer?
No. Merino fibres are much finer than ordinary wool, so they feel soft on the skin. They regulate temperature and wick moisture: warm in winter, comfortable in summer, and they don’t hold odours.
Orders and payment
How can I pay?
With the methods shown at checkout, such as credit and debit cards, TWINT, PayPal, Apple Pay and Google Pay. All prices are in Swiss francs.
Can I change or cancel my order?
Yes, as long as it has not left yet. Write to us as soon as possible with your order number.
Do you make gifts for companies?
Yes. For team gifts or events, write to us with the number of pairs and the date you need them.
